General Terms and Conditions of Sale
of accommodation services
PREAMBLE
Sarl LA GRANDTERRE, a limited liability company with share capital of €282,183.13, whose registered office is located at 15 rue du Caroux 38 114 Vaujany (France), registered in the Grenoble Trade and Companies Register under no. 422 854 943, represented by Bruno AVEQUE acting in his capacity as manager, operates the business of:
- l’hôtel le V**** de Vaujany, located at 469 Place du Rissiou in Vaujany,
- Chalet La Perle de l’Oisans**** located at 15 rue du Caroux in Vaujany,
- Chalet La Fedora**** located at 23 route du Rochas in Vaujany,
are hereinafter referred to as the Company or the Establishments.
1. OBJECT
These general terms and conditions of sale (hereinafter “GTCS”) apply to sales transactions entered into by the Company with the Customer.
They cancel and replace any previous version that may have been posted online and/or accepted by the Customer.
These GTCS apply to any use of the websites, telephone and emails for the marketing of all the services offered by the Company: accommodation in a hotel room, rental of an apartment and all ancillary and additional services.
It is therefore essential that the Customer carefully read the GTCS which are referenced by hyperlink on each page of the site. In particular, it is advised to download and/or print them in order to keep a copy on the day of its order if they are subject to change, it being specified however that such changes shall not apply to orders for Services previously made.
The General Terms and Conditions of Sale may be supplemented by special terms and conditions of sale appearing on the booking form sent to the Customer. The terms and conditions of sale of external service providers are available either on their website or on site.
2. CUSTOMER
The Customer acknowledges having the capacity to contract, i.e. having the legal majority and not being under curatorship or guardianship.
The Customer also represents that it uses the websites in accordance with these General Terms and Conditions of Sale, in its own name and in the name and on behalf of all the beneficiaries of the services ordered by it on the websites for which it acknowledges being the agent (hereinafter: the “Beneficiaries”) and to which these General Terms and Conditions of Sale shall be enforceable.
The Customer is financially responsible for the use of the sites made both in its own name and on behalf of the Beneficiaries, unless it demonstrates fraudulent use resulting from no fault or negligence on its part.
The Customer guarantees the veracity and accuracy of the information provided by it in its own name and in the name and on behalf of all Beneficiaries using its data on the websites.
The Company reserves the right at any time not to contract with a Customer that makes fraudulent use of the websites or that contravenes these GTCS.
3. RIGHT OF WITHDRAWAL
Pursuant to the provisions of Article L 121-21-8 of the French Consumer Code, the services offered on the websites by the Company are not subject to the application of the right of withdrawal provided for in Articles L. 121-21 et seq. of the French Consumer Code on distance selling.
Consequently, the services ordered on the sites are exclusively subject to the cancellation and modification conditions provided for in these GTCS and the Customer may not invoke the right of withdrawal.
4. RESERVATION
Any reservation must be accompanied by a deposit corresponding to 33% of the overall price of the accommodation service and any ancillary services reserved at the same time.
This payment must reach the Company within 5 working days after the creation of the file (option).
After this period, the option will be cancelled. The reservation is considered final once it has been confirmed by the company (reservation confirmation sent by email). Without confirmation from the Company, the reservation cannot be considered final.
The term of the contract concluded between the Client and the Establishments corresponds to the duration of the accommodation service provided for by the reservation.
The Client certifies the veracity and accuracy of the information provided when booking Services. The Establishments reserve the right not to follow up any booking made by a person who makes fraudulent use of the site or who does not comply with these General Terms and Conditions of Sale.
When booking, the Client must provide a certain number of mandatory data, including certain personal data necessary for the processing of the booking by the Establishments, which reserves the right to refuse any booking in the absence of this data or due to their erroneous nature. The Client must also indicate the number of persons benefiting from the Services, as well as their age, any minor aged over 13 being considered an adult.
For hotel room accommodation
The full price of the rental and any ancillary services are payable 7 days before the start of the stay. In the event of late booking, less than 7 days before arrival, the total amount of the stay will be claimed at the time of booking. In the event of a balance not paid within 7 days of arrival, the Company reserves the right to consider the booking as cancelled and consequently apply the cancellation conditions provided for this purpose and defined below.
For accommodation in apartments in chalets
The full price of the rental and any ancillary services are payable one month before the start of the stay. In the event of late booking, less than 30 days before arrival, the total amount of the stay will be claimed at the time of booking. In the event of a balance not paid within 30 days of arrival, the Company reserves the right to consider the booking as cancelled and consequently apply the cancellation conditions provided for this purpose and defined below.
5. PRICE
Our prices are inclusive of all taxes and include the provision of accommodation, including charges (water, electricity, heating), with the exception of tourist tax, payable directly on site.
Optional services: our accommodation rates do not include additional optional services offered in the catalogue and on site.
In the event of an increase in VAT or the application of any new taxes relating to the price, the Company reserves the right to apply this increase to the rates without notice and to the application of the new rate on the effective date.
Unless otherwise stated on the sites, options (e.g. breakfast, half-board, full-board etc.) that are not offered at the time of booking the Service are not included in the sale price.
Rates are by type of accommodation for the number of people indicated and the period selected.
The prices mentioned on the websites are subject to change at any time by the Company without prior information or notice.
Only the price indicated in the booking confirmation by the Company is contractual.
No holiday booked prior to the implementation of any promotional offer will be reimbursed, even partially.
Tourist tax collected on behalf of the municipality is not included in the rates.
It is paid on site by the Customer to the Establishment.
Cheques are not accepted for payments.
6. ARRIVAL AND DEPARTURE
For hotel room accommodation
Rooms will be available from 16:00 on the day of arrival and must be vacated by 11:00 on the day of departure
For accommodation in apartments in chalets
Apartments will be available from 17:00 on the day of arrival and must be vacated by 10:00 on the day of departure.
7. CANCELLATION OR MODIFICATION OF A RESERVATION BY THE CUSTOMER
Certain commercial offers present on the sites include special conditions on the cancellation and modification of the reservation, these are detailed in their special conditions appearing in the descriptive sheet of the offer.
Only cancellations due to force majeure will be taken into account for any refunds.
Customers are advised to take out travel cancellation insurance.
Any cancellation must be confirmed by registered letter with acknowledgement of receipt.
For hotel room accommodation
In the event of cancellation more than 30 days before the start of the stay, it will be free of charge.
The deposit will be refunded in full.
In the event of cancellation less than 30 days before arrival, it will be invoiced at 100% of the total amount of the booking. In the event of non-presentation or reduction in the number of nights during the stay, the total number of nights previously confirmed will be due.
For accommodation in apartments in chalets
In the event of cancellation more than 30 days before the start of the stay, it will be free of charge.
The deposit will be refunded in full.
In the event of cancellation less than 30 days before arrival, it will be invoiced at 100% of the total amount of the reservation. In the event of non-presentation or reduction in the number of nights during the stay, the total number of nights previously confirmed will be due.
8. STAY IN AN ACCOMMODATION IN THE DOMAINE DU V
In application of the French regulations in force, the Customer may be asked to fill out a policy sheet upon his arrival in the Establishments. In order to check whether the Customer must be subject to this formality, an identity document will be requested.
The Establishments welcome small pets when they are kept on a leash or in a cage in the common areas of the Establishments.
Throughout the stay, the animal remains under the full responsibility of the Customer.
In the event of damage, the Customer shall be responsible for refurbishing the damaged elements.
A fixed amount per night and per animal will be requested. For more information on these reception conditions, the Customer is advised to contact the Establishments directly.
During the stay, the Customer undertakes to use the room rented to him in a reasonable manner and with due care. The Establishments may ask the Customer to leave the Establishments without any compensation being paid to him and to pay for the entire reserved Service, in particular in the event of:
- Behaviour contrary to good morals or public order,
- Any damage, deterioration or act of vandalism caused by it or its employees or persons for whom it is responsible, during the occupation of the premises, on any movable or real property, furniture, decoration or any other nature present in the Establishments.
In addition, the Customer shall be required to repay in full the damage caused by its acts, the Establishments having any right and being able to take any useful action in order to obtain compensation for the damage suffered.
The Establishments provide Customers with WiFi internet access.
The Customer undertakes to ensure that the computer resources made available to it are not used for fraudulent or illegal purposes, and in particular to commit any act of infringement of third party rights and/or illegal downloading of works protected by copyright or a related right, sanctioned by Article L.335-2 of the Intellectual Property Code.
9. LOSS OF KEYS BY THE CUSTOMER
In the event of loss of an electronic card or accommodation access key, a fixed sum of €20 per lost card or key will be invoiced to the Customer.
10. SECURITY DEPOSIT
A security deposit of €1,000 will be requested on arrival. It will be returned at the end of the stay after payment for the services consumed on site and less any compensation retained for any damage caused (following the inventory carried out in the presence of both parties between the day of arrival and the day of departure).
11. CONDITION OF CLEANLINESS OF APARTMENTS
For accommodation in apartments, the Customer must, on departure, leave the apartment tidy and perfectly clean. Crockery and household appliances must also be cleaned. In the event of non-compliance, the Customer will be charged the additional cleaning costs based on the hours spent. A cleaning service is available in the chalet on request. The Customer may request cleaning of his apartment at any time. Prices are displayed and available at the reception of the Chalets.
The apartments are non-smoking.
12. INTERNAL REGULATIONS
In order to facilitate the life of your holidays, internal regulations are available in the Establishments.
Please read them and comply with them.
Please be aware that it is strictly forbidden to
- Put skis, ski shoes, sledges, ski equipment, bicycles and other outdoor sports equipment in rooms, apartments or on balconies
- Spread linen on the railings of balconies.
In the event of a breach of these rules, as well as in the event of non-compliance with the internal regulations, we reserve the right to charge a minimum flat rate of €150 per offence.
The Company shall not be liable for forgetting personal items inside the accommodation when the premises are vacated.
Customers are asked to comply with the usual regulations on the Domaine du V, in particular quiet between 7 a.m. and 11 p.m., every day.
13. DELOGEMENT
In the event of non-availability of the reserved Accommodation or in the event of force majeure, the Company reserves the right to have the Customer fully or partially accommodated in an equivalent or higher category, offering similar services. The transfer shall then be borne by the Company, which may not be sought to pay any additional compensation.
14. SERVICE INTERRUPTION
Interruptions in the operation of the building’s general services (heating, lift, Wi-Fi, TV, etc.) do not justify a price reduction or damages if they are not due to an act of will by the Company.
For anything not provided for in these rental conditions, rental uses are the rule.
15. MEDIATION OF TOURISM AND TRAVEL
After having contacted the department (after-sales, after-travel, etc.) and in the absence of a satisfactory response or in the absence of a response within 60 days, the Customer may contact the Tourism and Travel ombudsman, whose contact details and referral procedures are available on its website: www.mtv.travel
16. AFTER-SALES – COMPLAINT
The Client has 48 hours after arrival to inform the reception desk of any dispute concerning the description, quality or cleanliness of its accommodation in writing. After this period, the Company will not take into account any claim relating to the previous points. The handling of any claim relating to your stay must be the subject of a letter sent to our Quality Department (by registered letter with acknowledgement of receipt accompanied by a copy of your declaration of dispute at the reception desk in the cases provided for) within a maximum period of 1 month after the end of your stay, so that we can respond to it as soon as possible. Please also specify your booking number, the place and dates of your stay as well as the type of accommodation booked in order to facilitate the processing of your file.
We remind you that when the premises are vacated, the Company cannot be held liable for any omissions of personal effects inside your accommodation.
17. FORCE MAJEURE
Force majeure means any event external to the parties that is both unforeseeable and insurmountable in nature that prevents either the Client or the hotel from performing all or part of the obligations provided for in the contract.
This is particularly the case in the event of a strike, insurrection, riot, prohibitions issued by government or public authorities, pandemic.
It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the cost resulting therefrom.
In particular, the Customers shall solely bear any additional costs that may be incurred to the continuation of the trip, following the occurrence of a case of force majeure.
18. LIABILITY
The Company declines all liability in the event of theft, loss or damage to the effects belonging to the Customers during their stay.
The Customer shall be held liable for any damage, deterioration or any act of vandalism that may occur as a result of the occupancy of the premises and/or as a result of the participants and/or staff for whom it is responsible, both to the movable, decorative and immovable property belonging to LA or not.
As a result, the Company has all the right to ask the Customer to leave the Establishments without any compensation and without any reimbursement for the stay in progress, and to reimburse the damage caused by these acts.
In the online sales process, the Company is only bound by an obligation of means. It may not be held liable for damage resulting from the use of the Internet such as loss of data, intrusion, virus, interruption of the service, or other unintentional problems.
19. DATA PROTECTION
Pursuant to Law 78-17, known as Data Protection, Customers are informed that their booking is subject to computerised personal processing. Customers have the right to access and correct the data entered, which is exercised at the registered office: La Grandterre, 15 rue du Caroux, 38114 Vaujany. This information is not communicated to third parties.
The Company offers WiFi internet access. The Client undertakes to ensure that the IT resources made available to it are not in any way used for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright, by a related right such as texts, photographic images, audiovisual musical works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code when this authorisation is required.
The Company has a video surveillance system in the common areas of the accommodation.
20. APPLICABLE LAW
These General Terms and Conditions of Sale are governed by French law. This applies to both substantive and formal rules. Disputes shall fall under the exclusive jurisdiction of the French courts.
For LA GRANDTERRE
January 16, 2023
Bruno Aveque, manager